Refund Policy for Ultimate Scratch Off Store

Last updated: January 05, 2026

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

• Undamaged
• Unused
• In its original packaging

How to Start a Return

To start a return, you can contact us at:

admin@ultimatescratchoffstore.com
(904) 203-8191
4243 San Jose Blvd
Jacksonville, FL 32207

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.